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Our Newsletter


FAQ

 

Products

 

1. Do I need experience with painting to do Painting by Numbers?

  • No, you do not need to have any experience to do painting by numbers. All children 5 years and up and any adult can do painting by numbers. It's fun to do on weekend, school holiday or when you have time. Instruction is easy to follow. No painting knowledge required.
  • What is more proud than producing your own artwork for your own home?
  • It's also perfect as a gift to family and friends. Something unique and useful to treasure for life.

 

2. What are included in the ArtistIsU painting by numbers kit?

  • Our painting by numbers kits come complete with the following:
    1. Pre-Printed Canvas with Wooden Internal Frame - ready to hang on wall when complete;
    2. High Quality Non Toxic Acrylic Paints - ready to paint on canvas; 
    3. Paint Brushes - made of high elastic nylon and solid wood in different sizes for different thickness;
    4. Mini Easel - for displaying - kids size 10x15cm only;
    5. Screws and Hooks - for hanging your masterpiece;
    6. Painting Template and Instruction - for assistance and make the painting process easier and more fun.

 

3. What size should I choose?
  • We would recommend 10x15cm and 25x25cm for young children as it is simpler but big enough for kids to express and explore their artistic passion. Older children (>12 years) can paint 30x40cm.
  • Adult can paint any other sizes. Our most popular adults categories are 40x50cm and 50x65cm, which is perfect to hang at living room, dining room or bedroom.

 

4. Is the paint included in the kit safe to use?

  • Yes, the paint included in our painting by number kit is non-toxic paint and completely safe to use with children and adults.

 


 

Payment, Postage, Shipping & Returns

 

5. What payment method do you accept and is my credit card detail safe?

  • We accept all bank debit and credit cards (e.g. VISA, MasterCard, American Express), PayPal, bank cheque, money order or direct electronic fund transfer.
  • We use PayPal as our payment processing system to process your payment to ensure that your card detail is completely safe. We will never store your credit card details on file. 
  • In addition, you are also protected by PayPal buyer protection program as the additional measure to ensure that your order arrives safely.

PayPal Logo

  • Please note: to pay using direct bank deposit or electronic fund transfer payment method, please contact our friendly Sales Manager (via email: sales@artistisu.com.au) to arrange for payment.

 

6. What is your returns policy?

  • In case you change your mind, we are more than happy to provide refund for your purchase. Please note, you must contact us within 5 business days of order received, with proof of purchase invoice to request for refund.
  • Refund will only be issued after the item is returned undamaged and in original unused condition.
  • Buyer is responsible for both ways shipping fee. Shipping cost is non-refundable and will be deducted from your final refund.

 

7. What if the product is damage or not as described?

  • In case the product is damage or not as described, please contact us within 5 business days of order received. We will replace the item with a brand new replacement FREE of Charge. If item is out of stock, we will provide a full refund. Please note: a proof of purchase or invoice number will be required to process any replacement or refund.

 

8. Where do you post or ship to and how much is postage or shipping cost?

  • Our office is located at 4 Portland Street, Murrumba Downs, Queensland, 4503, AUSTRALIA.
  • We ship Australia Wide and all over the world.
  • Postage will be calculated at checkout based on your address and the quantity of items in your shopping cart.

 

  • To estimate the postage / shipping cost:
    1. Add an item into shopping cart (Add To Cart);
    2. Click "View or edit your cart";
    3. Click "Estimate Shipping & Tax";
    4. Enter the country, state and postcode
  • If you can't find your countries in our list, please contact our friendly Sales Manager (via email: sales@artistisu.com.au).

 

9. How long is shipping and who is your shipping provider?

  • All orders received are shipped within 24 hours Monday to Friday during business hours.

Guarantee Ship Next Business Day

Delivery by Australia Post

 

  • We use Australia Post for most of our domestic and international parcel delivery, please note the following estimated time of delivery:
    • Delivery within Australia: 3-5 business days (note: WA, TAS, NT may take 5-10 business days)
    • Delivery to all other Countries: please allow between 5-7 business days*
    • * All international delivery may be subject to additional customs time if applicable, outside of Australia Post's control.
    • Any payable custom duty or charges is customer's responsibility. Please check with your custom or local post office for details. 
    • * All international delivery uses Australia Post - International Express service with tracking facility.

 

  • To track the delivery update on your parcel please visit Australia Post website Auspost.com.au and enter the tracking number provided.
  • If your parcel doesn't arrive after the above estimated time of delivery and there is no further update in the Australia Post website, please contact us via email.

 


 

Gift certificate

 

10. How can I purchase a gift certificate?

  • You can purchase gift certificate from our website from the 'Gift Certificate' link. Your gift certificate will be emailed to the recipient.
  • Please note that gift certificate is non-refundable and will expire after 1 year. You can purchase gift certificate between the value of $25 to $1000.

 

11. How can I redeem a gift certificate?

  • To redeem your gift certificate, add product to cart. At the checkout, enter the gift certificate code in the box that said 'Redeem Gift Certificate'.

 

12. How can I check the balance of my gift certificate?

  • You can check the balance of a gift certificate following these steps:

1. At the top links of our website, click the 'Gift Certificate' link.
2. On this page, there is a link on the left hand panel under 'Gift Certificate' section that said 'Check remaining balance'. Click on this link and enter your gift certificate code.

 


 

Can't Find What You Need? or Need More Information?

 

Send us an email to sales@artistisu.com.au or use our Contact Us form in our website. We usually respond to any questions within 1 hour. If it is weekend or evening, we will respond to email within 24 business hours.

Or to talk to our customer service team, call or text or whatsapp us on (+61) 0413 245 618